Comments for Ecommerce CEO

Comment on they lure you in with free then cripple you with prices by Darren DeMatas

Darren DeMatas — Tue, 04 Mar 2025 17:53:27 +0000

Thanks for sharing. Thats a terrible experience. I hope others don’t have the same.

Comment on An Honest BigCommerce Rating by BigCommerce

BigCommerce — Wed, 12 Feb 2025 15:57:32 +0000

Thanks, Jon! Glad to hear about the growth of your BigCommerce store.

Comment on Outstanding by BigCommerce

BigCommerce — Wed, 12 Feb 2025 15:56:18 +0000

We’re glad to hear your transition from Shopify to BigCommerce went smoothly. Thanks for sharing!

Comment on Beware by Simple Fulfillment

Simple Fulfillment — Thu, 26 Sep 2024 15:53:28 +0000

We appreciate your feedback and regret your negative experience from 2022. While significant time has passed, we take all concerns seriously. Regarding the deposit, our policy is standard in the industry and clearly stated in our terms of service. We apologize if this wasn’t communicated effectively at the time. We acknowledge there were communication delays during that period, partly due to COVID-19 impacts. We’ve since overhauled our communication systems to prevent such issues. We categorically deny using fake reviews and maintain high ethical standards in all our practices. If you still have unresolved concerns from 2022, don’t hesitate to get in touch with our client success team or your previous account manager directly. We’re committed to addressing issues, even historical ones and want to make sure we make this right. For recent customers or those considering our services, please note that our processes have significantly improved since 2022. We’re always open to discussing our current practices and how we’ve evolved to better serve our clients. Thank you for helping us improve. Your feedback, though from 2022, continues to shape our commitment to continually improving. We value your input and it is integral to our continuous improvement.

Comment on The WORST 3PL in the US by Simple Fulfillment

Simple Fulfillment — Thu, 26 Sep 2024 15:53:22 +0000

We appreciate feedback from all our clients, but we must respectfully disagree with many points in this review. This account is from 2021 and doesn’t accurately reflect our current operations or policies. To clarify: – This client was on industry standard pricing, where they were charged a fee per order + postage, not flat fee. Carrier rate changes were passed through directly (with communication from our team), which we don’t control. Most of our clients now are on flat-fee pricing based on weight to prevent issues like this. – We use an industry-standard WMS (ShipHero) to ensure accuracy. Proper use of this system is crucial for inventory management and billing accuracy. – Our standard offboarding process includes a notice period, which is common in our industry. We work to accommodate clients’ needs within our operational constraints. This was especially crucial in 2021 due to COVID heavily impacting our operations as well as the industries. – We take inventory management seriously and have strict protocols to ensure accuracy. The incident described at our facility is not accurately portrayed. We prioritize the safety of our employees and follow proper security protocols. Regarding the warehouse incident: An unidentified individual, claiming to be a business partner (whom we’d never interacted with before), arrived unannounced. This person damaged our property and threatened our staff, forcing us to involve law enforcement for everyone’s safety. This is not standard procedure and we always prefer to resolve issues through proper channels. Since 2022, we’ve made significant improvements to our processes, communication, and client onboarding. Our current clients benefit from clearer pricing structures, improved inventory management, and enhanced communication channels. We regret this client’s negative experience and have used this feedback to improve. We encourage potential clients to reach out about our current practices and how we’ve evolved to better serve our customers.